Terms and conditions

1. Use of the website

Welcome to the SENTIFIORI.COM website (the ‘website’). By accessing this website you agree to these terms and conditions (the ‘terms’). If you do not agree to them you may not use this website and should leave it immediately.

SENTIFIORI.COM is an online service provided solely for your personal use for the sale of accessories and other items (‘items’).

Company name: SENTI FIORI
Company number: 05674564
Where Registered: The Netherlands
Registered office address: Het Goor 4, 8325 BZ Vollenhove, The Netherlands
VAT registration number: NL125886081
Bank account: NL47 RABO 0324 5102 84

We have taken great care to ensure that the items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual item is absolutely accurate. Before placing an order please read through these terms.

To be eligible to purchase items on this website you must:

a) be the holder of a valid credit card or have a Paypal account
b) warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

If your personal information changes then please notify us immediately by contacting Customer Care on the following email info@sentifiori.com

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site you agree to comply with, and be bound by, these terms.

We may from time to time change these terms at our sole discretion. By using this website after any such change(s), you agree to comply with, and be bound by, the terms as changed.


2. Making a purchase

When you order an item from SENTIFIORI.COM you are offering to buy it for the price stated, subject to these terms.

You will be guided through the process of placing an order by a series of instructions on the website.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit card. This is not an order confirmation or order acceptance from SENTI FIORI.COM.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the returns policy set out in section 3b below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the items ordered by you.

Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

If you require any information regarding your order(s) please contact us through e-mail: info@sentifiori.com

We may not accept your order if (i) an item you have ordered is out of stock, (ii) if your card is due to expire within 28 days of your purchase date (iii) we are unable to obtain authorisation for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out in section 3b below.

If we can't supply any Item we will release the funds being held in your account for the purchase.

3. Price and delivery

3a. Orders

Your card/Paypal account will be charged in the currency EUR €.

The price displayed to you at the checkout is the final price you pay, in EUR € . It includes shipping costs. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.

Any payments of Senti Fiori items will be processed by Paypal.

Please note that the final price does not include possible custom duties and/or local taxes in your country. Your purchase may be subject to local use tax, unless it is exempt from taxation. It is your responsibility as the costumer to report any purchases of tangible personal property that have not been taxed by SENTIFIORI.COM and pay use tax on those purchases, unless exempt under local state law.

Delivery to countries that are outside the EU may be subject to local import taxes, which are your responsibility (where applicable). Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

Your package will be delivered with UPS/DHL EXPRESS to nearly all countries in the world. Please, note that we do not ship to PO boxes.

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at info@sentifiori.com and we will track your shipment for you.

Please order from SENTIFIORI.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as SENTIFIORI.COM cannot be responsible for this.

If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.

All new orders are deemed separate and each is treated individually.

As SENTIFIORI.COM online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder’s registered email address and home address, and we will require a signature upon delivery for all goods shipped.

Please visit our Delivery Section for full details regarding deliveries.

3b. Returns and cancellation

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund.

Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.

All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the SENTIFIORI.COM box is properly protected.

You have 14 days from receipt of order to inform us through email (info@sentifiori.com) that you wish to return the item(s). The item(s) should be returned unworn and in perfect condition. Returns that are damaged, soiled or returned incompletely may not be accepted and may be sent back to the customer.

Please note that items with personal, bespoke engravings cannot be returned!

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards and dust bags should be included in your return.

You will also have received a Proforma Invoice with your package. This needs to be completed and enclosed with the items you wish to return. On this form you will need to indicate which item(s) are being returned by ticking the boxes alongside the product details. All successfully returned items will be only credited to the account used originally to purchase the items and will be refunded in the currency in which you paid at the price you paid at the exchange rate prevailing on the day when you bought the item.

Our returns policy does not affect your statutory rights in any way. 

Statutory cancellation rights

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are in the EU. 

You may cancel your order within 14 days after the day on which you receive your items. 

If, for any reason, you wish to cancel your order before your items have been dispatched, you need to let us know. In order to do so, you will need to confirm in writing to info@sentifiori.com. You may use the model cancellation form (appended at the end of this section), but it is not obligatory. If you cancel your order, we will reimburse all payments received from you, except the direct costs of returning the items.

If you wish to cancel after the items have been dispatched, then you need to let us know within 14 days after the day on which you receive your Items. You can notify us by email as identified above. Once we have received notification from you of your wish to cancel your order, you will then have a further 14 days to return your items to us. You will have to bear the direct cost of returning the items.

We may make a deduction from the reimbursement for loss in value of thehe loss is the result of unnecessary handling by you.

Model cancellation form 

(Complete and return this form only if you wish to cancel your order.)

To SENTIFIORI.COM; email info@sentifiori.com

[*] Delete as appropriate

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) :


4. Credit cards

SENTIFIORI.COM allows orders to be processed online, using Paypal, incl. credit cards.

Your credit card company may undertake an additional security check to confirm it is you making the order. All credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


5. Passing of property and risk

We will retain the legal ownership of the items until full payment has been made by you and such payment has been received by us. Legal ownership of the items will immediately revert to us if we refund any such payment to you. Risk in the items will pass to you on delivery to you.


6. Refunds

SENTIFIORI.COM wants to ensure your complete satisfaction with the items. For online purchases, we will accept items not worn, used or damaged for a full refund as set out above.

All successfully returned items will be credited to the original payment method. The shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us through e-mail:  info@sentifiori.com


7. Copyright and trade marks

All content available on the website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the ‘Content’) is the property of SENTIFIORI.COM is protected by Dutch/EU and international copyright laws.

The trade marks, logos, and service marks displayed on the website (collectively, the ‘Trade marks’) are the registered and unregistered marks of SENTIFIORI.COM and are protected by Dutch/EU and international trade mark laws.

Except as set forth in the limited licence in the section entitled ‘Limited licence’ below, or as required under applicable law, neither the content, the trade marks, nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

8. Limited licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

The limited licence set forth in this section does not include the right to:

a) modify or download the website or its contents (except caching or as necessary to view content)

b) make any use of the website or its content other than personal use

c) create any derivative work based upon either the website or its content

d) collect account information for the benefit of another party

e) use any meta tags or any other ‘hidden text’ utilising our name or the trade marks without our express written consent

f) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the website for personal, non-commercial use only. A website that links to our website may:

a) link to, but not replicate, our content

b) not imply that we are endorsing such website or its services or products

c) not misrepresent its relationship with us

d) not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages

e) not portray us or our products, services or items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions

f) not use any trade mark without our prior written consent and

g) not link to any page of the website other than the home page. We may, in our sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorised use by you of the website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.


9. Our liability to you

You have certain rights under the law, including that any items you order through this website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this website.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these terms. 

We only supply the items, use of the website and any other services for domestic and private use. You agree not to use the Items, website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Further, you agree that we are not responsible or liable under any circumstances for any computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third-party websites.

10. Disputes

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the website and any purchase by you of any items from SENTIFIORI.COM shall be submitted to confidential arbitration in the Netherlands, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the Dutch or European courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in the Netherlands London, and all applicable provisions of this section shall apply.


11. General

You acknowledge and agree that these terms, together with our privacy policy, constitute the complete and exclusive agreement between us concerning your use of the website and any purchase by you of any items from SENTIFIORI.COM, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these terms is held to be illegal, invalid or unenforceable in whole or in part, then these terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these terms by SENTIFIORI.COM shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these terms.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

We reserve the right to change these terms at any time and we encourage you to revisit these terms periodically to ensure that you are at all times fully aware of our terms. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms.

We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

We reserve the right to refuse to supply items to any person for any reason whatsoever, to withdraw any items from the website at any time and/or remove or edit any materials or content on the website. We will not be liable to you or any third party by reason of our withdrawing of any items from this website whether or not such items have been sold; removing or editing content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these terms, please contact us by email at info@sentifiori.com.


12. Governing law

Your use of this website and any purchase by you of any item from SENTIFIORI.COM shall be governed by Dutch law and you hereto submit to the exclusive jurisdiction of the Dutch courts.


13. Privacy policy

We will treat all your personal details as confidential and we will never, under any circumstance, share this information with others.

We use your information only for the following purposes:

a) maintaining your registration

b) to notify you of products or special offers that may be of interest to you

You are responsible for maintaining the confidentiality of your SENTIFIORI.COM account and personal information. You agree to notify us as soon as is feasible of any suspicious or fraudulent use of your SENTIFIORI.COM account. We reserve the right to lock, suspend or cancel your account if we detect or believe there is or has been suspicious or fraudulent activity on your account. Where feasible, we will endeavour to inform you by email. If you are using a shared computer to access your SENTIFIORI.COM account, pleae ensure that you sign out at the end of your visit.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@sentifiori.com